Privacy Policy

1. Introduction

Welcome to the YallaJetak-يلاجيتك Admin Dashboard ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected from your device.

2.1 Personal Information

• Account Information: Name, email address, phone number, and password when you register for an account (Users/Drivers/Store Owners).
• Vehicle Information: For drivers, we collect vehicle type, plate number, and licensing details.
• Business Information: For store owners, we collect store name, address, description, and contact details.

2.2 Location Data (Background & Foreground)

Our app collects and processes location data to enable core features such as:

• Real-time driver tracking for order delivery.
• Calculating estimated delivery times (ETA).
• Finding nearby drivers for order assignment.
• Validating delivery addresses.

Driver App: We may collect location data even when the app is closed or not in use (background location) to allow customers and admins to track active deliveries and assign nearby orders efficiently.

2.3 Device & Technical Information

• Device type, model, and operating system.
• Unique device identifiers (Device ID/Advertising ID).
• IP address and usage logs.
• App crash reports and performance data.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services.
• To manage and fulfill orders and deliveries.
• To communicate with you regarding your account, orders, or support requests.
• To improve app functionality, security, and user experience.
• To enforce our terms and conditions and comply with legal obligations.

4. Third-Party Services

We may share your information with third-party vendors and service providers who perform services for us or on our behalf. These include:

• Google Maps & Mapbox: Used for map display, geocoding, and route mapping. By using our app, you are also bound by Google's Privacy Policy.
• Cloud Storage & Hosting Providers: To securely store user data and media.
• Analytics Providers: To analyze app usage and performance.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or mobile networks is guaranteed to be 100% secure.

6. Data Retention & Deletion

We retain your personal information only for as long as necessary to fulfill the purposes set out in this policy. You can request the deletion of your account and associated data by contacting our support team or using the delete account option within the app (if available).

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: